Instant support, remotely
If your computer still runs and can get online, we can usually fix it without you leaving the house.
Good candidates for remote support
- Error messages and pop-ups
- Malware and adware removal
- Slow computers and cleanups
- Email, printer and software setup
- Windows updates that went wrong
- Questions and walkthroughs
How it works
You call us, we send you a link, and you run a small program that gives our engineer a secure connection to your screen. We troubleshoot as if we were sitting at your desk. You can stay on the phone the whole time or step away and come back when it is done.
You keep control throughout. You can end the session at any moment, and the access code changes every time, so no one can connect again without your permission.
- Confirm the computer starts and can reach the internet
- Call 847-381-7960 and we send the connection link
- Run the file and read us the ID and password it shows
- We diagnose and fix while you watch
Walk in, call, or request a repair
No appointment needed. We will look at your device and give you an honest quote before any work starts.